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Urgent Hiring - Team Leader || Telugu - Malayalam @ Policybazaar

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 Urgent Hiring - Team Leader || Telugu - Malayalam

Job Description

Location- Mumbai - West Malad

Designation- Team Leader - Voice Outbound


Role & responsibilities Must have experience managing a team of 15+ members.
Strong understanding of Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
Proven experience in Inbound Voice Process.
Excellent MS Excel skills.
Knowledge of attrition, shrinkage, Average Handle Time (AHT), occupancy, utilization, roster management, and manpower planning calculations.
Experience in report generation.

Preferred candidate profile

Must be fluent with Malayalam / Telugu

Excellent on MS Excel

Must have minimum 2 Years of on paper Team Leader experience


How to Apply Interested Candidate can share their updated CV at ka**********t@po*********r.com or WhatsApp - 9582253***

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Current CTC

Expected CTC

Notice period

Team size

Total experience

Reason for change

Age

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Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Policybazaar
Location(s): Mumbai

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Keyskills:   Inbound Process Telesales Voice Process Sales Operations Team Handling Customer Service Cross Selling Team Leadership Outbound Process Retention Attrition Customer Support Upselling Sales Process Bpo Voice Domestic BPO CSAT SLA Management International BPO

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₹ 5-9 Lacs P.A

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Policybazaar

Company DetailsPolicybazaar.com