Senior Analyst (Service Desk)
- Sapiens
- 4 - 6 years
- Bengaluru
- 5 months ago
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Job Description
Sapiens is on the lookout for a Senior Analyst -ServiceDesk (Application Operations) to become a key player in our Bangalore team. If you're a Service Desk pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.
Location:Bangalore, India
Working Model:Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.
What youll do:
Responsible for production application support working closely with internal teams and external teams and customers.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
Log Analysis (Ex: Code Log, Access Log, Server Log)
Identify areas for automation
Monitor alerts Disk, CPU usage, Load balancer, Web monitor etc.
Runtime incident calls.
Reports, SQL queries execution for business and engineering teams,
External partner co-ordination, end-to-end
Requires experience in supporting enterprise application in production systems.
Experience in handling Production Deployment
Production Run-book and RCA updates
24x7 production queue management and support
Ready to work in Night shift (Rotational basis)
Actively participate in MIM and Change management calls.
What to Have for this position.
Must have Skills
Total Experience of 4 to 6 Years and having application or production support for banking or insurance domain.
Excellent SQL, ORACLE, UNIX (Grep, SED, AWK, VI editor etc) skills.
Good troubleshooting skills ability to scan through multiple application log files to understand root cause
Ability to triage the incidents and provide the initial investigation and the details.
Working experience of any monitoring tools like Autosys, Control M, Crontab.
Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
Ability to co-ordinate/initiate calls especially on P1 and P2 Issues
Excellent communication and documentation skillsKey skills:
Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands.
ITIL knowledge is must.
Batch processing and Monitoring tools: Autosys, Control M, Crontab etc
Ticketing tools: service now and JIRA
Decent hands on experience in at least one scripting technology Python, PowerShell, Ansible
Basic knowledge of networking monitoring Good to have
Windows administration Basics knowledge Good to have
Insurance Domain Good to have
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: SapiensLocation(s): Bengaluru
Keyskills: sql oracle application support unix itil dml autosys networking facilitation control-m change management ansible sed service desk powershell log analysis jira cron python ticketing tools documentation it service desk ddl awk troubleshooting
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Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the prope...
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