Associate/Sr.Associate - Account Management
- Sutherland
- 1 - 5 years
- Hyderabad
- 5 months ago
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Job Description
- Understanding of Accounts Receivables process
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily aging report
- Strategize the portfolio
- Fix the root cause and collect
- Work with internal and external stake holders for better resolution
- Provide visibility to the leadership
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: CollectionsEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Hyderabad
Keyskills: B2B Collection B2C Collection Corporate Collection Ar Collection Collections Otc Collection Payment Collection Debt Collection O2C Collections Us Collection Cash Collection Collection Management Uk Collection Collections Process Debt Recovery Credit Collection OTC
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