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Operation Executive @ Recruitment

Home > Customer Care Executive (Call Centre)

 Operation Executive

Job Description

    Position: Life Insurance Voice Process Retention & Renewal (Outbound)

    Roles & Responsibilities:

    • Proactively reach out to existing policyholders to ensure timely policy renewals and retention.

    • Educate customers about the benefits of renewing their life insurance policies and address any objections or concerns they may have.

    • Provide accurate information regarding policy terms, premium amounts, due dates, and renewal procedures.

    • Persuade and convince customers to continue with their existing policies or upgrade them based on their needs.

    • Record all customer interactions accurately in the system and ensure proper follow-up where necessary.

    • Maintain a high level of customer service by addressing queries and resolving complaints professionally.

    • Achieve assigned renewal and retention targets on a monthly basis.

    • Coordinate with internal departments for smooth policy processing and customer satisfaction.

    • Adhere to quality assurance guidelines and compliance standards set by the company and regulatory authorities.

Employement Category:

Employement Type: Full time
Industry: Insurance
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Specified
Role/Responsibilies: Operation Executive

Contact Details:

Company: Nexelevate Recruitment
Location(s): Noida, Gurugram

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Keyskills:   bpo call center operations sales process outbound sales voice process

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₹ 0 to 1 Yr

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Recruitment

Nex Elevate Recruitment LLP is a dynamic and fast-growing recruitment firm dedicated to connecting top talent with leading organizations across various industries. With a passion for excellence and a commitment to delivering high-quality staffing solutions, we specialize in sourcing, screening, and ...