Customer Support Executive @ Transformplus

Job Description

Hi 

We are looking for Customer Support Executive - Sports Process

Are you a sports enthusiast with excellent written communication skills We are hiring for a Customer Support Executive to join our team for an exciting Sports Process! This is a fantastic opportunity for freshers and experienced professionals to kick-start or grow their career in customer service.


About the Role
As a Customer Support Executive, you will be responsible for resolving customer queries through email and chat. This is a non-voice role where your strong written communication skills will be key to providing exceptional support.

Your main responsibilities will include:

Responding to customer inquiries and resolving issues via email and chat.

Maintaining a high level of professionalism and customer satisfaction.

Ensuring all communications are clear, accurate, and timely.

Working collaboratively with the team to meet performance goals.


Required Skills & Qualifications
Experience: Minimum 0 to 2 years in a customer support role. Freshers are welcome to apply.

Education: Under-Graduate, Any Graduate, or Any Post-Graduate.

Communication: Excellent written communication skills in English are a must.

Typing Speed: A typing speed of at least 30 words per minute with 85% accuracy is required.

Basic Knowledge: Understanding of customer support roles and responsibilities is essential.


Salary & Work Details
Salary (Annual CTC):

Freshers: INR 2.7 LPA

Experienced (up to 2 years): INR 3.2 LPA

Shift: Fixed day shift.

Weekly Offs: Two rotational days off per week.

Location: Electronic City Phase 2, Bangalore.

Transport: No transport facility will be provided.


Selection Process

The selection process includes the following rounds:

1. RMG Screening

2. Written Non-voice Versant Test (focus on typing speed and accuracy)

3. Manual Written Test (scenario-based)

4. Operations (Ops) Round


How to Apply:

If you are a motivated and detail-oriented professional seeking a challenging and rewarding career, we encourage you to apply.

Please send your updated resume to [hidden_email] or via WhatsApp to [HR karthika- hidden_mobile].

 

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer service non voice english email process chat process voice process written communication resolving issues