Collection Specialist - Gurgaon - American @ American Express

Job Description

• Analyze risk on customer accounts, making sound decisions toensure recovery while maintaining high customer satisfaction levels viaCustomer Experience scores.

2.Purpose of the Role:

• Ensure maximum recovery on CM accounts through inbound/outbound telephone contact.

3.Responsibilities:

• Meet metrics on VoCM, Quality, Contact Rate and Collection.
• Ensure maximum recovery on accounts through inbound/ outboundtelephone contact in a timely and comprehensive manner to ensure customersatisfaction with Inbound and Outbound calling.

Minimum Qualifications

• Ensure maximum recovery on accounts through inbound/ outboundtelephone contact in a timely and comprehensive manner to ensure customersatisfaction with Inbound and Outbound calling.
• Ability to have a good conversation with Customers to driveperformance on effective Collections Customer Service

2. Past Experience:

• 0-3 Years experience in Collections Customer Servicing.
• Experience in 24x7 work setup is required

3. Academic Background:

• Graduate or Post-Graduate from a recognized University canapply.

4. Functional Skills/Capabilities:

• Proven analytical and problem-solving skills with a strongattention to detail.
• Ability to evaluate card members financial and account datato make sound business decision

5.Technical Skills/Capabilities:

• Ability to work in a fast-paced metric driven environmentwith proficient multitasking and navigation in a windows environment.
• Ability to analyze and interpret data in a systematicmeaningful manner

6.Knowledge of Platforms:

• Candidates with prior experience on platforms such as Triumph/ Legacy screens would be preferred

7. Behavioral Skills/Capabilities

• Strong interpersonal, communication and listening skills.Excellent negotiation skills.
• Demonstrated consultative experience, ability to influence,resourceful.
• Quick thinking ability to look for solutions for card membersis a plus.

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: American Express
Location(s): Noida, Gurugram

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Outbound Customer satisfaction Analytical Finance Customer service Windows Customer experience