Associate Customer Service Operations
- Genpact
- 0 to 4 Yrs
- 5 months ago
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Job Description
- Genpact is a global professional services and solutions firm dedicated to shaping the future with over 125,000 employees across 30+ countries. Fueled by curiosity and entrepreneurial agility, we aim to create lasting value for our clients, including Fortune Global 500 companies. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises with our deep business knowledge and expertise in digital operations, data, technology, and AI. We are looking for an Associate-Customer Service Operations to join our team. In this role, you will need to showcase innovation and intuition in identifying areas for operational adaptation and improvement within the healthcare industry. Responsibilities: - Provide excellent customer service, resolving inquiries, requests, and escalations. - Update customer data on portals and through email/chat requests. - Maintain a comprehensive understanding of client processes and policies. - Reproduce and escalate product bugs based on customer issues. - Demonstrate critical thinking and analysis capabilities. - Exhibit a strong work ethic, collaborating effectively in both independent and team-oriented environments. - Must be willing to work in 24*7 shift timings. Qualifications: Minimum qualifications: - Freshers are welcome. - Any graduate degree with a strong academic background. - Excellent communication skills. - Proficiency in MS Office Suites. - Problem-solving abilities with a customer-centric approach. - Demonstrated proficiency in written English with a neutral accent. - Effective probing and analyzing skills. - Comfortable working evening and night shifts. Preferred Qualifications/ Skills: - Previous experience in customer service roles such as chat, email, or voice. - Effective probing and analyzing skills. - Ability to work on a flexible schedule. - Intermediate knowledge of MS Excel. - VBA knowledge is a plus. - Strong attention to detail. Join us at Genpact and be part of a dynamic team dedicated to delivering exceptional outcomes for our clients.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Associate Customer Service OperationsContact Details:
Company: GenpactLocation(s): Jaipur,+ View Contact
Keyskills: Customer Service Data Entry Problem Solving Communication Skills MS Office Analytical Skills Critical Thinking Teamwork
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