Sr. Representative Operations - Pune @ Concentrix

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Sr. Representative Operations - Pune

Concentrix
1 - 4 years
Pune
4 years ago
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Job Description

Job description

Role: Sr. Representative Operations
Experience: 1+ years of experience

Location:Yerwada, Pune

The front-line customer care agents handle the end-customer queries via Chat support channel and respond with most appropriate resolutions. Agents use the available operational tools and knowledge base to troubleshoot, replicate and subsequently, resolve customer's concern. It is expected of all the agents to not only accurately resolve customer's concern but also to pre-empt their next question and answer it accordingly (Next call prevention). In addition, agents are responsible for call containment and zero escalations. This is achieved through diligent application of available tools and compliance methodologies.

Specifications-

Graduate in any discipline with 1 year of any experience
Working Knowledge of Internet, Chat, Email tools, Windows OS
Good Communication skills (Oral & Written)

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Concentrix Daksh Services India Private Limited.
Location(s): Pune

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Keyskills: call centre Customer Service contact centre email process customer care Inbound Operations Voice customer support Chat Process

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Concentrix

Concentrix Daksh Services India Private Limited. A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process...

Sr. Representative Operations - Pune @ Concentrix

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