Lead Specialist
- HCL Technologies
- 3 to 7 Yrs
- karnataka
- 5 months ago
- Email to a friend
- Report this job
Job Description
- The VMWare NSX Administrator plays a critical role in ensuring the smooth operation of network virtualization and security solutions. You will be responsible for independently resolving technical tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency. Your focus will be on maintaining high-quality service standards and fostering a positive customer experience. Key Responsibilities: - Resolve technical support tickets by utilizing VMware NSX and SDN technologies, adhering to quality standards and company policies while ensuring timely resolution within agreed SLA. - Provide on-call support for escalated issues, conducting thorough root cause analysis to identify and implement effective solutions. - Contribute to knowledge management by updating and maintaining the knowledge base, and facilitate training sessions for new team members and coaching for analysts to enhance team capabilities. - Analyze support trends and proactively engage in value-adding activities to improve operational processes and reduce ticket volume. - Ensure a positive customer experience by achieving high rates of first call resolution and minimizing the number of rejected resolutions and reopened cases. Skill Requirements: - Solid proficiency in VMware NSX and SDN technologies. - Strong understanding of network virtualization and security concepts. - Familiarity with ticketing systems and ITIL best practices. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal abilities. Certification: - Optional but valuable: VMware Certified Professional (VCP-NV) certification. No. of Positions: 1 Skill (Primary): Data Center-DC Converged-DC Virtualization (x64) Auto req ID: hidden_mobileBR Skill Level 3 (Secondary Skill 1): Data Center-Network Data-Network Data,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Lead SpecialistContact Details:
Company: HCL TechnologiesLocation(s): Karnataka+ View Contact
Keyskills: Vmware NSX Network Virtualization Ticketing Systems Analytical Skills Communication ProblemSolving
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
HCL Technologies
HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software serv...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in