Java Production Support @ Optum

Job Description

Hello Everyone,

Optum is hiring Java Production Support role at Hyderabad

Experience: 2 yrs to 4 yrs

Location: Hyderabad

Notice Period: Immediate to 30 days

Primary Skills: Java, SQL, Splunk (Preferable) or Any monitoring tool, Any cloud such as AWS/GCP/Azure, Spring Boot, Microservices.

Primary Responsibilities:

• Ability to develop, deploy and support applications
• Monitor incident input pipelines and pick up Incidents on an availability basis
• Follow up on alerts (email, text, phone, monitoring dashboards) and tickets created automatically or manually
• Create Incident, Problem, and Change Tickets in ServiceNow as required
• Access data from Monitoring, Error Logs, Queues, and Databases to analyze an Incident
• Triage issues based on knowledge of applications and its infrastructure, and by using Play Books
• Create/modify Play Books for Incident Triage on applications
• Re-assign Incidents based on triage knowledge required
• Communicate with Business and DEV teams as required for Triage and Root Cause Analysis
• Suggest Improvements in Architecture, Design and Implementation of the applications to increase stability
• Suggest Improvements in Monitoring and Application Logging
• Ensure OPS SLAs are not being broken
• Provide SME Triage and Root Cause Analysis in War Rooms

Required Qualifications:

• Graduate degree or equivalent experience
• Bachelor's degree or equivalent experience
• 2+ years of experience with operational projects that support excellent customer experience
• Experience with DevOps methodologies and automation
• Experience in healthcare application development
• Knowledge of AI and machine learning
• Proven excellent verbal and written communication skills

Interest can share their updated CV at ar************d@op**m.com.

Thanks and Regards,

Arshad Ayub - Talent Scout

Optum

ar************d@op**m.com

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