We are looking for a skilled Senior Manager to lead our delivery team in Chennai. The ideal candidate will have 8-14 years of experience in the healthcare industry, preferably with CRM/IT Enabled Services/BPO.Roles and Responsibility
Manage and oversee the delivery team to ensure successful project execution.
Develop and implement strategies to improve delivery efficiency and quality.
Collaborate with cross-functional teams to identify and mitigate risks.
Analyze and resolve complex technical issues impacting project delivery.
Provide guidance and mentorship to junior team members.
Ensure compliance with organizational policies and procedures.
Job Requirements
Strong understanding of healthcare management services and IT enabled services.
Excellent leadership and communication skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong problem-solving and analytical skills.
Experience with CRM software and BPO operations.
Proven track record of delivering high-quality results and leading teams.
A graduate or postgraduate degree is required.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full time