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International Voice Process Executive @ Trigent

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 International Voice Process Executive

Job Description

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
    Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
    Walk customers/ Provide navigational support on self service portal
    Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
    Place outbound calls to customers when required in line with Client / Company guidelines
    Work productively whilst maintaining exceptional call/data quality standards in line with targets
    Contribute to the team through open and regular communication with peers / supervisors
    Adhere to all company or departmental policies and procedures (personnel and operational)
    Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
    Maintain regular and punctual attendance in line with company policies and procedures
    Minimise customer complaints and escalations by providing exceptional service and call control

HR

Subhijeetsingh

su********g@tr****t.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: trigent
Location(s): Bengaluru

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Keyskills:   communication International Call Center Customer support Voice Process US Process International Sales Australian Process Bpo Voice Australian International Voice International Process International Voice Process International BPO International Calling UK Process

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₹ 1-4.75 Lacs P.A

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Trigent

Trigent Software Inc