Apollo BPO Hiring Trainer- Immediate Joiner @ Apollo Hospitals

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Apollo BPO Hiring Trainer- Immediate Joiner

Apollo Hospitals
5 - 6 years
Hyderabad
5 months ago
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Job Description

Key Responsibilities:

Conduct new hire training for voice processes (inbound/outbound).
Deliver refresher training, upskilling, and process updates to existing employees.
Prepare training content, scripts, mock call scenarios, and assessments.
Monitor and evaluate training effectiveness using assessments, call audits, and feedback.
Coordinate with Quality and Operations teams to identify and address performance gaps.
Maintain detailed records of attendance, performance, and training outcomes.
Provide feedback and coaching to trainees during nesting and on-the-floor periods.
Drive floor engagement and ongoing learning programs for agents.

Skills & Competencies:

Excellent communication skills in English and Hindi.
Strong presentation and facilitation skills.
Familiarity with customer service tools, CRMs, or dialers used in contact centres.
Ability to manage batch dynamics and engage a diverse group of learners.
Strong observation and feedback skills.

Educational Qualification:

Graduate in any discipline (preferred)
Certification in Training/Instructional Design is a plus

Interested candidates please click on apply or send resume on whats App- 8639839***/ Sh***********h@ap************s.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Teaching & Training
Role Category: Corporate Training
Role: Process Trainer
Employement Type: Freshers

Contact Details:

Company: Apollo Hospitals
Location(s): Hyderabad

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Keyskills: Bpo Training TTT Training Process Training Training Analysis Call Center Training Product Training

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₹ 4.5-5 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Apollo Hospitals

ApolloHospitalsEnterpriseLtd,Unit:Apollo Tele Health Services Apollo TeleHealth Services aims at providing a successful working model of telemedicine which self-propagates throughout India and into the developing world. It will provide a channel for continuous access to the most sophisticated m...

Apollo BPO Hiring Trainer- Immediate Joiner @ Apollo Hospitals

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