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Help Desk Executive @ IGT Solutions

Home > Voice / Blended

 Help Desk Executive

Job Description


Job Details:

Position: IT Help Desk Executive

Location: Gurugram

6 Days Working / Work from office

Max Budget 3.5LPA


Essential Duties and Responsibilities:

  • 1+ years of IT experience with Help Desk Support.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries/tickets on time either in person or over the phone or via tickets.
  • Write training manuals.
  • Maintain the daily performance of computer systems.
  • Respond to email messages for users seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk the customer through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur

Regards

Varsha Batra

E.***********a@ig*********s.com

M,+9108527123018


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills:   Service Now Ticketing Help Desk Operations Remote Support Technical Helpdesk Ticketing Tools IT Helpdesk

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₹ -4 Lacs P.A

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