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Cec-relationship Manager-vrm-branch Banking-vrm @ Kotak Life Insurance

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 Cec-relationship Manager-vrm-branch Banking-vrm

Job Description


  
CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates
  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
  • This ski
    Description for Internal Candidates
  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
  • This skill will also do sales with assigned customer based mapped to them.
  • Measure of outcomes NPS, Service Level, Service Quality and Sales.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.Job Requirements:
  • Should be a least graduate.
  • No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
  • Should not have employment gap for more than a month.
  • Should have at least completed a year in current org.
  • Better soft skills conversational skills and English versant scores 7+.
  • Flexible to work on rotational week offs.Same Posting Description for Internal and External Candidates

    • Job Classification

    Industry: Insurance
    Functional Area / Department: BFSI, Investments & Trading
    Role Category: General Insurance
    Role: Branch Manager
    Employement Type: Full time

    Contact Details:

    Company: Kotak Life Insurance
    Location(s): Hyderabad

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    Keyskills:   service quality casa sales current account branch banking retail banking customer service business development banking operations cross selling branch management marketing branch operations retail liabilities banking sales relationship management

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    Kotak Life Insurance

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