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HR Operations Associate - Mumbai @ Accenture Solutions

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 HR Operations Associate - Mumbai

Job Description

Accenture is hiring for HR Operations Associate

Work Location-Airoli

Shift Timings-US Shifts (Candidate should be willing to work in Rotational Night shifts)


Educational Qualification

  • Any graduate from Govt. recognized universities


Experience

  • 2+ yrs. business experience in Employee Relations/Employee Data Management/ Leave of Absence/ Performance Management System/ Comp & Ben OR Any HR Ops experience
  • Fresher's with excellent communication skills can apply
  • International Market experience is mandate" (not applicable for freshers)



Job Description

  • The Workforce Administration Associate will process incoming requests received through emails or any other application.
  • These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.


Key Responsibilities
  • Read, understand and analyze client process as per the business rules.
  • Execute the process accurately and timely as a hands-on processor.
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Participate in client conference calls and prepare 'minutes of meeting'.
  • Ensure LWI's are followed and updated regularly and train the team members on process updates.
  • Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
  • Update process metrics on daily basis and maintain MIS. Always demonstrate the highest level of customer service.
  • Pay close attention to detail and follow through to resolve any outstanding issues.
  • Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
  • Ensure and maintain the security and confidentiality of client data.
  • Update client applications accurately and quickly in accordance with the appropriate User Guides.
  • Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, on boarding the candidate, people movement & benefits administration
  • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
  • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participate in Team building activities. Assist client with Admin activities (especially Document Mgmt.) related to on boarding, people movement and benefits administration.
  • Have customer facing experience & experience of using telephony to speak with clients


Knowledge/Skills Requirements

  • Good organizational & prioritization skills
  • Analytical and problem-solving skills
  • Multi-cultural awareness
  • Passion for customer service
  • Team player
  • Results & detail-oriented
  • Focus on high data accuracy
  • Quality driven - in communications and all system transactions.
  • Strong written and verbal skills in English Language.


Core Competencies

  • Professional Qualities
  • Good oral and written communication skills
  • Ability to identify and effectively use resources
  • Excellent customer service skills


If Interested, send your resume at an*********e@ac******e.com and mention HR Ops Associate in subject line while sending.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Accenture Solutions
Location(s): Pune

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Keyskills:   comp benefits administration employee relations employee data management onboarding training ben hr operations performance management system

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