ServiceNow SME @ Atos

What impact you can make:

You will be at the forefront of innovation, contributing to our Centers of Excellence (CoEs) across areas like GenAI, Now assist automation, and platform strategy. If you're excited about shaping the future of ServiceNow and driving transformative solutions

Role: ServiceNow SME
Location: Pune, Mumbai, Bangalore, Chennai

Role and Responsibilities:
Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features.
Defines coding standards for the platform and integrations best practices, as required.
Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided.
Very good documentation skillsRequired Skills and Experience:
Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations etc.
4+ years of experience with ServiceNow. Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.
8+ years of experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc.
10+ years of professional services/consulting experience
4+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendors tool products 5. Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
ITIL v3 or v4 Foundation Certificate

Our Offering:
Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment.
Wellbeing programs & work-life balance - integration and passion sharing events.
Attractive Salary and Company Initiative Benefits
Hybrid work culture.