Customer Service Associate- Voice and non voice
- Firstsource
- 0 - 3 years
- Bengaluru
- 5 months ago
- Email to a friend
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Job Description
Job Description:
We are seeking a dedicated Customer Service Associate to join our team for voice and non-voice support processes. The ideal candidate will provide excellent service by resolving customer queries related to subscriptions, billing, technical issues, and general assistance while maintaining high communication standards.
Key Responsibilities:
- Handle inbound/outbound voice calls and non-voice communication (email/chat) with customers.
- Address customer inquiries, troubleshoot problems, and provide timely resolutions.
- Manage subscription and billing-related support.
- Escalate complex issues to appropriate teams when necessary.
- Maintain accurate records of customer interactions.
- Deliver exceptional customer experience with clear and effective communication.
What Were Looking For:
- Strong communication skills in English both spoken and written.
- A positive attitude and eagerness to learn.
- Good problem-solving skills and a customer-first approach.
- Graduation in any discipline except B.Tech, B.Sc, or fresh postgraduates.
- Flexibility to work in shifts, including weekends.
If interested drop your resume to HR-Kanak Kumari
Phone-6361345***
or mail on ka*********i@fi********e.com
Total Rounds:
1. Ai bot call
2. Assessment
3. OPS Round
Office Location and Walkin Details:
FIRSTSOURCE SOLUTIONS LTD.
HR - *Kanak*
3rd floor, Block - Dragon Fly (Last Block).
*Brigade Tech Gardens.*
Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037.
Please mention below details on the CV before submitting.
HR - *Kanak*
phone-6361345***
*Carry one of the original id proof hard copy along with you.*
*
Brigade Tech Gardens
1800 102 0115
https://maps.app.goo.gl/LfMaKY839v2e9S1AA
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: FirstsourceLocation(s): Bengaluru
Keyskills: International BPO Outbound Customer Support International Call Center Chat Support Non Voice Inbound International Voice Process
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