Virtual Medical Assistant
- Bridge Global
- 0 - 2 years
- India
- 5 months ago
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Job Description
We are seeking a dedicated and detail-oriented Virtual Medical Assistant (VMA) to support our healthcare operations remotely. The ideal candidate will have strong communication skills, a basic understanding of medical procedures, and the ability to manage multiple administrative and patient-facing tasks efficiently. This role requires working night shifts aligned with Eastern Standard Time.
Key Responsibilities:
1. Patient Communication:
- Handle incoming calls, emails, and live chats professionally and empathetically.
- Provide prompt and clear responses to patient inquiries.
2. Scheduling:
- Manage appointment bookings and send timely reminders to patients.
- Coordinate referrals and follow-ups efficiently.
3. Electronic Health Records (EHR) Management:
- Accurately update and organize patient information in the EHR system.
- Maintain confidentiality and comply with healthcare data regulations.
4. Billing and Insurance:
- Assist with insurance verification and documentation.
- Support billing processes by gathering relevant data and clarifying patient queries.
5. Administrative Support:
- Draft and manage correspondence, including referral letters and test result notifications.
- Ensure thorough documentation and record-keeping.
6. Telehealth Support:
- Guide patients in setting up virtual consultations.
- Collect preliminary health information and troubleshoot basic tech issues.
7. Follow-up Activities:
- Contact patients post-appointment to provide care instructions or gather feedback.
- Ensure continuity of care through regular updates and check-ins.
Required Skills & Qualifications:
- Graduate in any discipline (Medical/Allied Health background preferred).
- 02 years of experience in a healthcare or administrative role.
- Excellent communication skills in English (Canadian/US accent preferred).
- Proficient in using EHR systems, MS Teams, Zoom, and other virtual platforms.
- Strong organizational and time management abilities.
- Comfortable with night shifts and working independently.
- Ability to learn and adapt to new technologies and procedures quickly.
- Basic understanding of medical terminology and healthcare processes is an added advantage.
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Carebridge globalLocation(s): India
Keyskills: Telesales Calling Medical Sales Calls Scheduling Voice Process EHR Follow Ups Customer Support Sales Insurance telehealth Billing Medical patient coordination
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