Openings For International Email & Chat - Ntt Data
- NTT DATA, Inc.
- 1 - 6 years
- Chennai
- 6 months ago
- Email to a friend
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Job Description
Greeting from NTT DATA,
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner.
The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
Required Skills for this role include:
Candidate should have a minimum of 2+ years experience in Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
Preferred Skills include:
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST).
Interested Candidate please share me your resume to pu*************m@nt****a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Chennai
Keyskills: Email Chat International BPO Blended Process Upselling Live Chat Semi Voice Chat Support International Chat Process Email Process
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