Digital Tower Lead
- Coforge
- 9 - 13 years
- Hyderabad
- 5 months ago
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Job Description
Digital Infra Test Delivery Associate (Off Shore-FTE) has accountability to cater to the quality related to infrastructure- projects and changes, such as patching, upgrades, integrations, and emergency fix.
- Responsible for Infrastructure Test coordination related to End user computing Infra Changes and Projects.( Windows, VPN, VDI, VMware, Exchange/Outlook, O365 and SharePoint)
- Lead is responsible for building and maintaining productive working relationship like planning, execution, monitoring, testing, and project closure to embed quality delivery for infrastructure management & Operations projects
- Primary expectation is to analyze schedules, Infrastructure related issues, incident analysis.
- Accountable to deliver estimate efforts, track and address failed changes incidents and identify do better opportunities.
- Accountable to drive quality efficiencies and effectiveness using automated solutions for End user computing changes, testing life cycle and change process optimization
Roles & Responsibilities
- Provide technical expertise within the infrastructure field to deliver quality projects in-house and on-shore for below areas:
- Basics of Networking WAN/VWAN and TCP/IP.
- Experience with VPN /Azure VPN and MFA.
- Hands on Experience Windows or Linux or MAC OS.
- Experience on Windows/Linux/Mac OS patching/updates, analyzing the impact and planning the deployment.
- Good understanding of Cloud technology/infrastructure.
- Experience with Kubernetes / Docker.
- Analytical and effective problem-solving skills.
- Responsible for test approach and execution for change requests.
- Be accountable for the test coordination and mentor Digital/End user computing team.
- Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline.
- Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs.
- Teamwork abilities, to be able to work with various multidisciplinary teams on successful completion of team goals.
- Experience in infrastructure testing & co-ordination work
- Talent should be able to understand Infra changes and should be able to co-ordinate with testing teams and app support teams.
- Excellent analytical and troubleshooting skills.
- Coordinating with the application team and change team to Fix the issues during infrastructure changes and provide support throughout the resolution
Required Knowledge
- Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management and test health metrics and status reporting)
- Understanding of Patching, Upgrades and Deployment into Environments (Dev/Test/UAT/Prod).
- Concepts and Tools of Infrastructure Servers Virtualization(Citrix VDI), VPN ,Azure Cloud, MFA, Windows upgrade and Patching, O365 and Network LAN/WAN.
- ITIL Service Management Concepts and Tools HP,BMC Remedy, ServiceNow(Incident, Problem, Change, Release, CMDBetc.)
- Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure and Jira
- Knowledge on Excel, PowerPoint, SharePoint, Service Now, Jira
Personal Qualifications & Skills
- Bachelor Degree in Information Technology or related field and equivalent experience.
- Related Certifications in areas of Computer Infrastructure, Testing
- Provide mentorship , build and maintaining relationships with Stakeholders.
- Ability to organize and prioritize work and tasks under pressure.
- Strong troubleshooting mindset and inquisitive mind sets
- Ability to handle conflict effectively.
- Able to communicate with all levels of management and peers within the organization, written and verbal.
- Flexible with the ability to and work under pressure
- Proactive, strong-minded, quick thinker and assertive.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: CoforgeLocation(s): Hyderabad+ View Contact
Keyskills: Test Management Server Management Microsoft Applications People Management
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