Associate Principal Engineer, ServiceNow Delivery Manager
- Nagarro
- 8 - 13 years
- Kolkata
- 5 months ago
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Job Description
- Total experience:11+years.
- Strong working experience in managing ServiceNow or equivalent enterprise platforms.
- Proven experience in implementing and managing ITSM and other ServiceNow modules.
- Strong knowledge of Application Support.
- Strong knowledge of ServiceNow modules, workflows, and platform integrations.
- Understanding of scripting languages like JavaScript and REST/SOAP APIs is a plus.
- Working knowledge of ITIL framework (certification preferred).
- Familiarity with Agile tools like JIRA, Confluence, and Figma.
- Excellent communication, leadership, and stakeholder engagement skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Strong communication and leadership skills with a proactive attitude
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarros offerings.
Bachelor s or master s degree in computer science, Information Technology, or a related field.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: NagarroLocation(s): Kolkata+ View Contact
Keyskills: Computer science Application support Consulting Javascript Agile Account management Business solutions JIRA Information technology Monitoring
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