Openings For Team Lead (International Process) _ Chennai @ Hexaware Technologies

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Openings For Team Lead (International Process) _ Chennai

Hexaware Technologies
3 - 8 years
Chennai
5 months ago
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Job Description

Job description

Should have minimum 4+ years of experience in BPO.
Should have been designated as a Team Lead for at least 2 years on papers.
Should be able to calculate Attrition, Shrinkage, AHT.
Should be aware of NPS, Repeat & Churn.
Should be aware of Occupancy and Utilization formulas.
Candidate should be good in communication.
For Team Lead- Inbound experience is mandatory

Interested candidates can reach out to Pa********9@he*****e.com / 9626261***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Chennai

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Keyskills: Shrinkage Aht Attrition Productivity KPI KPI Monitoring TAT Rostering KRA Shrinkage Control CSAT SLA Management

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

Openings For Team Lead (International Process) _ Chennai @ Hexaware Technologies

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