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Openings For Team Lead (International Process) _ Chennai @ Hexaware Technologies

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 Openings For Team Lead (International Process) _ Chennai

Job Description

Job description

  • Should have minimum 4+ years of experience in BPO.
  • Should have been designated as a Team Lead for at least 2 years on papers.
  • Should be able to calculate Attrition, Shrinkage, AHT.
  • Should be aware of NPS, Repeat & Churn.
  • Should be aware of Occupancy and Utilization formulas.
  • Candidate should be good in communication.
  • For Team Lead- Inbound experience is mandatory

Interested candidates can reach out to Pa********9@he*****e.com / 9626261***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Chennai

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Keyskills:   Shrinkage Aht Attrition Productivity KPI KPI Monitoring TAT Rostering KRA Shrinkage Control CSAT SLA Management

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...