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Hotel Manager @ OYO

Home > Front Office & Guest Services

 Hotel Manager

Job Description

Role & responsibilities

  • Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
  • Identify gaps and conduct necessary staff training regularly
  • Ensure adherence to Company SOPs & compliance policies, as applicable
  • Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
  • Drive guest experience, and handle escalations through stakeholder management
  • Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
  • Ensure Daybook adoption for operations management

Preferred candidate profile

  • Excellent communication & interpersonal skills
  • Strong command over English and resp. regional language
  • Proficiency in using industry relevant software and computer applications
  • In-depth knowledge of industry best practices, standards & safety regulation

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Food, Beverage & Hospitality
Role Category: Front Office & Guest Services
Role: Hotel / General Manager
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Noida, Gurugram

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Keyskills:   Hotel Management Hospitality Management Front Office Management Hotel Operations Guest Relations Guest Relationship Management

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₹ 1-3 Lacs P.A

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