NOC Monitoring Engineer
- Sopra Steria
- 0 - 2 years
- Chennai
- 6 months ago
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Job Description
Roles and Responsibilities
- Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services.
- Proactive alerting and notifying stake holders during critical incidents and escalations.
- Contributing towards ensuring IT uptime, and documentation.
- Validating for desired performance and health status of all monitoring tools deployed in NOC
- Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis.
- Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution
- Notifying incidents events using appropriate communication channels
- Provide appropriate inputs to stake holders during Major incidents
- Participate in all review forums to enhance process and procedure involving NOC operations
Technical Skills
- Knowledge of common monitoring tools and ability to interpret their metrics and ITSM tool
- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. and devices routers, palo alto, checkpoint etc.
- Knowledge in routing, switching and TCP/IP troubleshooting techniques.
- Basic knowledge of the OSI model, diagnostic skills.
- Knowledge of Linux , Windows, command line and system diagnostics
Total Experience Expected: 01-02 years
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Sopra SteriaLocation(s): Chennai
Keyskills: switching eigrp noc networking bgp snmp syslog ccnp tcp ip protocol monitoring tools routing netflow wmi router operations ticketing review 24x7 linux mpls tcp ip dns monitoring ospf noc operations diagnostics network monitoring itsm microsoft windows troubleshooting incident ccna
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