Specialist Process Associate
- Sopra Steria
- 0 - 2 years
- Noida, Gurugram
- 6 months ago
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Job Description
- Ensure daily workload (as provided by the Team Leader/SME) is completed in a timely manner
- Adhere to the process defined by the clients to conduct compliance checks / audits ensuring KPI s are met
- Ensure effective & timely communication is maintained with stakeholders (written and verbal)
- Build and maintain relationships with stakeholders ensuring they understand the process, resolve their queries within the contractual requirements
- Answer calls or make outbound calls to the stakeholders for immediate resolutions
- Attend emails (mailbox) ensuring all queries are responded to within the agreed SLA
- Be up to date with process updates on compliance requirements and processes
- Be efficient in day to day working
- Report accurate data on real time basis
- Encouraging team camaraderie
- Achieve organisational values
Experience, Skills & Attributes
Required
- Proven track record auditing/vetting documentation accurately
- Well Organised and should be able to multitask
- Meet deadlines within fast paced environment
- Self-motivated even when undertaking repetitive tasks
- Proven ability to build relationships with internal or external parties with excellent telephonic and email communication skills
- Process driven and keen to ensure efficiencies are achieved
- Excellent problem solving skills and able to use own initiative
Attributes
- Conscientious and understanding of the importance of accuracy and quality
- Enthusiastic, able to engage with internal and external stakeholders via email, phone and video call
Total Experience Expected: 00-02 years
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Sopra SteriaLocation(s): Noida, Gurugram+ View Contact
Keyskills: Process Associate Outbound Usage Compliance KPI Auditing
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