Senior Data Protection Engineer
- Ahead
- 10 - 15 years
- Noida, Gurugram
- 6 months ago
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Job Description
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We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Senior Data Protection Engineer is primarily responsible for the overall health and maintenance of Backup Products in our managed services customers environments. Our Data Protection Engineers are valued members of the Managed Services Infrastructure Practice Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.
Key Responsibilities
- Provide enterprise-level operational support to Managed Services customers for incident, problem and change management activities
- Plan and perform maintenance activities
- Assess customer environments for performance and design issues and propose resolutions
- Work across technical teams to troubleshoot complex infrastructure issues
- Create and maintain detailed documentation
- Serve as a subject matter expert and escalation point for Data Protection technologies
- Work with vendors to resolve Data Protection issues
- Communicate with customers and internal team with transparency
- Participate in on-call rotation
- Completion of training and certification as assigned to further skills and knowledge
Skills & Qualifications
- Bachelor s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
- 10+ years of experience with an enterprise grade backup solution
- Comprehensive operational experience with Veritas NetBackup, CloudScale Veritas Netbackup and Dell Data Domain required
- Working knowledge of Dell Power Protect Cyber Recovery required
- Knowledge of Alta View and Veritas Data Insight for backup monitoring is preferred
- Experience with at least one other major backup vendor platform preferred i.e. Cohesity, CommVault, Rubrik
- 10+ years of experience with operational administration of IT systems
- 10+ years working with monitoring platforms; LogicMonitor a bonus
- 5+ years working with an enterprise ITSM system: Service Now is a bonus
- Familiarity with enterprise IT infrastructure concepts including network, virtualization, and storage
- Managed Services or consulting experience is required
- Cloud Platform knowledge is desired
- Strong background with customer service
- High level problem-solving and communication skills
- Strong oral and written communications skills
- Related Data Protection certifications are a bonus.
Skill Expectations
- Recognized subject matter expert in professional discipline
- Depth of knowledge and experience enables contribution in a more complex/critical environment
- Provide measurable input into new products, processes, standards, and / or plans
- Coordinate cross-practice and contribute to cross-practice deliverables to defined standards
- Demonstrate deep expertise across at least one technology
- Communicating with external customers, which may include senior management
- Contribute to more complex workshops and understand how their area of expertise fits into our stitching message
- Work on complex issues
- Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches
Why AHEAD:
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- 401(k)
- Paid company holidays
- Paid time off
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Data EngineerEmployement Type: Full timeContact Details:
Company: AheadLocation(s): Noida, Gurugram+ View Contact
Keyskills: Automation Change management Managed services Consulting Veritas Customer service Virtualization Operations Analytics Monitoring
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