Hexaware Hiring_Help Desk Manager_Pan India_Immediate Joiner
- Hexaware Technologies
- 5 - 7 years
- Pune
- 5 months ago
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Job Description
We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at So****j@he*****e.com
Location: Mumbai, Pune, Chennai, Noida, Bangalore
Experience: 5 - 6+ years
Key Responsibilities:
- Manage and lead a team of remote helpdesk support agents.
- Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues.
- Develop and implement helpdesk policies, procedures, and best practices.
- Monitor and analyze helpdesk performance metrics to identify areas for improvement.
- Provide training, coaching, and mentoring to helpdesk staff.
- Handle escalated customer issues and ensure timely resolution.
- Collaborate with other departments to address and resolve technical issues.
- Maintain up-to-date knowledge of IT operational and security technologies.
- Prepare and present regular reports on helpdesk performance to senior management.
- Perform additional duties as assigned by management.
EXPERIENCE
- 5+ years Experience in IT Helpdesk related role or equivalent combination of experience.
- 3+ years Management or relevant experience (US Based/UK Based Technical Support Process)
- Experience with Microsoft 365 administration.
- Experience with supporting Microsoft enterprise environment
- Proficiency in managing Azure Active Directory (Azure AD).
- Knowledge of ticketing systems.
- Proficiency with ITSM software and remote troubleshooting tools.
Skill Set Required:
- Strong technical knowledge and troubleshooting skills.
- Excellent leadership and team management abilities.
- Exceptional customer service and communication skills.
- Ability to work effectively in a remote environment.
- Strong analytical and problem-solving skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Pune
Keyskills: Microsoft 365 administration Help Desk Manager Azure Active Directory Itsm Ticketing Technical Support ITSM Procedures Helpdesk Management Helpdesk Azure AD Help Desk Operations Technical Helpdesk Ticketing Tools
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