Associate - Program Coordinator - Noida
- Pearson
- 3 - 4 years
- Noida, Gurugram
- 4 years ago
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Job Description
We are now hiring for an Associate Program Coordinator to join our team based in Noida .
The Associate Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.
Primary Responsibilities
- Level 3 Escalation calls
- Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business
- Ensure candidate results are sent to clients in a timely manner
- Prepare client reports
- Act as an escalation point for service related problems
- Promote client programs and products
- Determine additional opportunities and possible operational trouble areas
- Input accurate customer information into the database
- Assist in training and monitoring call center agents to ensure quality of service
- Maintaining the SLA for different LOB's
- Reports
- Client Management
- Events handling
- People Management(In Manager Absence)
Required Candidate profile
Education and Experience:
- 3-4 years experience in a similar/related position
- Confident and fluid communicator
- High levels of customer service skills
- Previously operated in a Level 2 support role
- Previous subject matter expert knowledge
- Familiar and comfortable working in a busy corporate environment
- Experience in providing application support
- Familiar with MS Office
- Experienced in collating reports
- Skills, Knowledge and Abilities:
- Fluency in written and spoken Hindi (Essential)
- Fluency in written and spoken English
- Excellent oral and written communication skills
- Great attention to detail
- Problem solving skills
- Strong organizing and time management skills
- Customer service skills
- Effective team working skills
Perks and Benefits
Best in IndustryJob Classification
Industry: OtherFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Pearson IndiaLocation(s): Noida, Gurugram
Website: https://home.pearsonvue.com/
Keyskills: Program Management operations liaising people management mis calling customer service client management call center
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Pearson
Pearson is the world's leading education company. From pre-school to high school, early learning to professional certification, our curriculum materials, multimedia learning tools and testing programs help to educate millions of people worldwide - more than any other private enterprise. Learn more a...
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