Urgent Hiring Fresher Graduate - Voice Process I Kolkata
- Capgemini
- 0 years
- Kolkata
- 5 months ago
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Job Description
Job Summary:
We are looking for a dedicated and customer-focused Customer Service Representative to join our international contact center team. The ideal candidate will have a passion for delivering exceptional service, strong communication skills, and the ability to troubleshoot and resolve issues efficiently. This role requires flexibility, technical proficiency, and a commitment to enhancing the customer experience.
Key Responsibilities:
- Provide outstanding customer support via phone, email, or chat.
- Resolve customer issues with empathy, professionalism, and efficiency.
- Troubleshoot technical problems and escalate when necessary.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service delivery.
- Adapt quickly to changes in processes and customer needs.
Required Skills & Qualifications:
- Excellent written and verbal communication skills.
- Strong customer service and problem-solving abilities.
- Ability to multi-task, prioritize, and manage time effectively.
- Capable of working independently and making sound decisions.
- Flexible to work in rotational shifts, including night shifts.
- Graduation is mandatory.
Preferred Attributes:
- Strong understanding of customer service business processes.
- Ability to de-escalate customer concerns and build rapport.
- Self-motivated with excellent collaboration and time management skills.
Why Join Us?
- Work in a dynamic, global environment.
- Opportunities for growth and skill development.
- Be part of a team that values customer satisfaction and innovation.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: CapgeminiLocation(s): Kolkata
Keyskills: Voice Process International BPO Inbound Customer Service International Call Center Outbound Process Voice Support US Process Inbound Voice Process CSE International Process Us Voice Process International Voice Process International Calling
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