Customer Care Executive
- Teleperformance (TP)
- 0 - 2 years
- Noida, Gurugram
- 5 months ago
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Job Description
Role & responsibilities:
- Understand customer needs and promote products or service effectively.
- Meet KPIs
- Handle customer inquiries and provide product information.
- Receive, document and track customer complaints via phone, email and any other source
- Investigate and analyze complaints to understand the root cause and identify potential solutions
- Communicate with customers to empathetically understand their concerns and provide appropriate solutions
- Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
- Maintain accurate records of complaints and their resolution for reporting and analysis purposes
- Identify trends in complaints and provide feedback to relevant departments to improve products or services
- Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
- Collaborate with other team members to ensure a consistent and high-quality customer experience
- 24/7 shifts.
Preferred qualification:
- Graduates can apply.
- Fresher & Experience both can apply
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in flexible environment.
- Excellent Communication
- Good problem-solving and analytical abilities
About the Process:
- 6 days working.
- Day shifts for girls
Perks and benefits:
- Comprehensive Training and Ongoing development opportunities.
- Career advancement and growth within the company.
- Supportive and collaborative work environment.
How to Apply: Please send your resume on number mentioned below:
8595358***
Regards
Shanib
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram+ View Contact
Keyskills: Inbound Process Customer Service Bpo Customer Service Voice Process customer BPO Inbound Voice Process Bpo Voice Telecalling Domestic BPO bp
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₹ 50,000-3 Lacs P.A
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