Customer Support Associate
- Sutherland
- 0 - 2 years
- Hyderabad
- 5 months ago
- Email to a friend
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Job Description
Greetings from Sutherland Global Services!!!
We are hiring for International Non-Voice Process. We are looking for freshers and experienced (Minimum 2 Years) candidates who want to build their career in the international domain by having decent verbal communication skills.
Interview Process:
HR Round
Online Assessment
Operations Manager Round
DOJ: Looking for an immediate joiner
Responsibilities:
- Manage customer interactions with professionalism and composure, even in high-pressure situations
- Resolve customer concerns efficiently while identifying and anticipating future needs
- Apply insights from customer feedback to improve service quality and personal performance
- Adapt to evolving processes and confidently handle situations with limited information or changing priorities
- Use internal systems and technology tools effectively to assist customers and troubleshoot issues
- Handle multiple customer interactions simultaneously while maintaining accuracy and attention to detail
- Build rapport and trust through consistent, empathetic, and solution-oriented communication
- Demonstrate a solid understanding of banking products and services to provide accurate and helpful support
Required candidate profile:
- Must have decent communication & typing skills.
- Currently hiring freshers and anyone pursuing distance education (Correspondence).
- Highest Qualification + 2/ Graduation not mandatory
- Work from Office
Shift timing: Rotational night shifts with rotational week off.( 5D of work with 2D of week off )
Interested candidates can walk-in for the interview to the office on 23/07/2025 (Wednesday), 24/07/2025 (Thursday) & 25/07/2025 (Friday) between 10.30 AM - 1.30 PM.
Don't forget to mention "HR Malavika" on top of your resume for reference.
Contact Person: - Malavika Nair
Contact Number: - 8925361***
Location: - 7th Floor, North Wing Divyasree Tech Ridge, Block P2, Manikonda, Hyderabad, Telangana - 500089
Landmark: - Divya Shree 7th Floor
G-Map Location: - https://maps.app.goo.gl/XenGkn28aLjhMfQQ9
Disclaimer: - Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Hyderabad
Keyskills: Communication Skills Excellent Verbal And Written Communication Skills Non Voice Process
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