Job Description
Lead and manage a team; responsible for the overall direction and performance of the teams
Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service.
Required Candidate profile
Any Graduate/PG Degree having 15 - 25 years of work experience and currently working in an MBC BPO / Contact Centre into International Operations as an VP / GM / Director Operations.
Should have driven process excellence projects.
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Search Light
Location(s): Noida, Gurugram
Keyskills:
operations
Head Operations
GM Operations
VP Operations