VP / Director WFM / Capacity Planning @ Search Light

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VP / Director WFM / Capacity Planning

Search Light
15 - 25 years
Hyderabad
6 years ago
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Job Description

Will execute capacity ramp up and ramp down across Customer Service internal sites, drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Candidate will possess a strong analytical skills.

Required Candidate profile

Any graduate /MBA in a relevant field required.
At least 15+ years or more of BPO/Contact Centre experience and currently working in an MNC BPO as VP / Director/ GM WFM or Operations.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Search Light
Location(s): Hyderabad

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Keyskills: Workforce Management Capacity Planning WFM

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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VP / Director WFM / Capacity Planning @ Search Light

Home > Senior Management