B2B Collections- Management Trainee || Noida @ Genpact India

Responsibilities
In this role, you will be responsible for all the activities related to Order to Cash domain.

• Managing all collection and dispute resolution activities in accounts receivable and related settlement processes.
• Review disputes arising of shipments made to customer and provide correct disposition to invoices.
• This includes the collection of invoices and the management of all related processes dispute identification and resolution, account reconciliation, resolving open credits, managing write-offs.
• The Debt Collector will effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

Additionally, the Receivables Analyst must assess collectability, make decisions to escalate internally and/or externally, and consistently follow up for resolution.

• Daily reporting of individual portfolios to track and monitor the past dues.
• Create SOPs for new processes, update current SOPs when necessary.
• Ability to establish priorities, work independently and proceed with objectives without supervision