Team Lead/ Quality - Medical Coding
- Omega Healthcare
- 3 - 6 years
- Chennai
- 6 months ago
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Job Description
Role & responsibilities
- Participate in client calls and understand the quality requirements both from a process perspective and for targets
- Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
- Identify errors with high Inspection efficiency
- Provide face-to-face feedback and also send emails with the type of errors, etc., daily as per protocol
- Ensure the correction of the error by the respective Operations associate
- Coach employees to minimize errors and improve performance
- Provide inputs to the training team on common mistakes made to enhance the training curriculum
- Test files/batches for new clients/processes to be processed as part of familiarization
- Generation of QA reports daily
- Attainment of Internal & External SLA as per Process Defined.
- Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate, and any other appropriate metrics
- Record identified errors. This is an organizational record & can be used by the organization as it deems fit
Preferred candidate profile
- Must be a graduate (Bachelor's or Master's)
- Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines:
- Coding - Surgery, Same day surgery, SDS
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: Omega HealthcareLocation(s): Chennai+ View Contact
Keyskills: Surgery Coder RCM Medical Coding Client and Stakeholder Management
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