Huge Requirement For Customer Support / Non Voice Process !!
- Our own consultancy
- 0 - 4 years
- Bengaluru
- 6 months ago
- Email to a friend
- Report this job
Job Description
Job Title: International Non-Voice Process Executive !
Strong written and verbal communication skills in English is required !!
Job Summary:
We are seeking candidates with excellent communication skills to join our International Non-Voice Process team. The successful candidate will be responsible for providing customer support and resolving queries through email, chat, or other non-voice channels.
For More Details
HR Smitha@ 9880964*** 9880952*** (call or whats app)
Email id : Sm***a@th**********y.co.in
Key Responsibilities:
1. Customer support: Provide timely and effective support to customers through email, chat, or other non-voice channels.
2. Query resolution: Resolve customer queries and concerns in a professional and courteous manner.
3. Communication: Communicate with customers, colleagues, and management to ensure seamless issue resolution.
4. Documentation: Maintain accurate records of customer interactions and resolutions.
Preferred Candidate Profile:
1. Education: Bachelor's degree in any discipline.
2. Excellent communication skills: Strong written and verbal communication skills in English.
3. Customer service experience: Prior experience in customer-facing roles, preferably in a BPO or international customer service environment.
4. Analytical skills: Ability to analyze problems and provide effective solutions.
5. Time management: Ability to manage time effectively and prioritize tasks.
Skills:
1. Strong written communication: Ability to write clear, concise, and professional emails or chats.
2. Problem-solving: Ability to resolve customer issues and provide effective solutions.
3. Customer-centric: Focus on providing excellent customer service and ensuring customer satisfaction.
4. Adaptability: Ability to adapt to changing processes, procedures, and customer needs.
For More Details
HR Smitha@ 9880964*** / 9880952*** (call or whats app)
Email id : Sm***a@th**********y.co.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: Leading MNCLocation(s): Bengaluru
Keyskills: Non Voice Inbound Process Inbound Customer Service Email Support Bpo Customer Service customer service Inbound Calls Chat Support call center Voice Process Voice Support Inbound Voice Process Customer Support Bpo Voice Customer Care customer
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