Senior IT Generalist
- IntouchCX
- 1 - 3 years
- Hyderabad
- 6 months ago
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Job Description
About the Job
We are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix environment.
As Senior IT Generalist, You Will
- Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
- Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
- Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
- Solve complex problems in a technical service-oriented environment
- Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment
- Work hand in hand with the IT Site Supervisor and act as a primary back-up when necessary
- Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
- Ensure workstations are functional (computer hardware peripherals/components)
- Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
- Verify application results, conduct system audits
- Be accountable for tracking and organization of physical hardware and other IT assets
- Develop and manage organizational and IT standards
- Maintain cleanliness and organization of the IT department and stations
- Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
- Interpret service delivery key metrics to problem solve
- Verify application results by conducting system audits of technologies implemented
- Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
- Maintain quality service by establishing and enforcing organization standards
- Provide support for the entire IT department and company as needed
As Senior IT Generalist, You Have
- Post-secondary or completion of post-secondary schooling preferred
- Minimum of 1-3 years of experience will be required, experience in the BPO industry will be an added advantage
- Adaptability to learn a variety of software programs
- Strong analytical and problem-solving skills
- The ability to multitask and self-manage your work day is crucial
- The ability to work in a fast paced and time sensitive environment
- The ability to lift 50LBs
- Excellent time and project management skills
- Fluent English language skills with the ability to communicate with customer relations & presentation skills
- The ability to work flexible hours, including weekends and Public Holidays if required, with an on-standby basis during critical business periods
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Head - Tech SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: project management management skills presentation skills computer hardware troubleshooting customer service information security disaster recovery english language skills organizational management tamil service delivery content writing
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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