Senior Director, Professional Services
- Icertis
- 20 - 25 years
- Pune
- 6 months ago
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Job Description
- Manage ICERTIS product implementations and take ownership of project management including project financials and the customer relationship for enterprise customers.
- Build and foster internal consulting capability within the implementation team.
- Engage with the business team to define project scope to ensure optimum implementation process.
- Drive system configuration and deployment activities.
- Contribute to the product roadmap based on feedback on the ground from customers and from implementation experience.
- Work closely with sales, support, training and development teams to deliver customer success and realized value.
- Review key project deliverables with team members and provide management accurate forecasts for project deliveries.
- Develop and maintain implementation project plan and supporting documentation including but not limited to task assignments, training materials, report requirements, process flows, dashboard metrics, etc.
- Serve as an escalation point for your team s clients to ensure high quality deliverables, solutions and client management on projects.
- Maintain key customer relationships, serving as the company sponsor for key deployments.
- Hire, develop and manage a team of professionals and ensure projects are completed on time, within budget and with the highest consistent quality.
- Serve as a role model in project management, best practice sharing, proactive actions and creative problem solving activities.
- Build an organization to support successful implementations of Icertis Contract Management product.
- Define the business plan and budget, then manage the unit accordingly.
- Travel to client site for project-related meetings.
- Prior experience in implementing Contract Management/Supply Chain applications is mandatory.
- Experience in managing complete life cycle enterprise application implementations with end to end responsibility for project management and delivery.
- Quick and innovative thinking with the acumen to correctly interpret available data.
- Excellent communication skills (written and verbal) along with good presentation skills at the CXO level.
- Comfortable and willing to be a hands-on contributor.
- Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards.
- An impeccable track record of delivering customer success.
- Experience: 20 - 25 years
- Minimum Education: Science or Engineering graduate. MBA will be preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: CTOEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Supply chain Automation Contract management Project management Process improvement Consulting Customer relationship cxo Management Client management
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Icertis
This is a manufacturing, Trading and Retail Sales Company.\r\nProducts: Door, Chokhat, Plywood, Board etc.
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