Dot NetSupport Analyst
- Zensar
- 5 - 6 years
- Kolkata
- 6 months ago
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Job Description
Job Title: Support Analyst
Primary / Should Have
Secondary / Could Have
- .NET , C# scripting
- API integrations, SQL
- OneSpace
Key Responsibilities:
- AMS to support for Canada and Poland users.
- weekend support is for bi-monthly release deployments,
- Resolving incidents and requests based on standard operating procedures,
- Perform basic troubleshooting of application,
- Escalate to L3 where necessary, Provide end user support,
- Application monitoring and maintenance,
- Conducting regular scheduled activities such as application releases and month end,
- Incident management,
- Ensure SOPs are created and maintained,
- Identify opportunities for service improvement,
- Running scheduled activities on a daily and monthly basis,
- Incident Request /Service Request Mangement
- Daily Application Checkout & Monitoring / Deployments on prod -1 and prod,
- Monthly Patching Post checkout (Follow daily App checkout),
- Housekeeping Cleanup activity (Disk space alert/Share folder Alert- Application folder), DR & Testing (Dry Run)
- Proactive License tracking/ Certificate Renewal,
- Incident Management Process /SOT/Informing App manager on the MI in detail
- Business Communication to stakeholders when required on Maintenance window,
- Raise RITM based on adhoc request (server build/DB creation),
- Adhoc Patching Co-ordinate with respective team to get the details & fix,
- Creating application documents / Datapack / Runbooks / KEDB for standard request,
- The Prod defect scope will be post warranty period.
Qualifications:
- Bachelor s degree in computer science, Information Technology, or a related field.
- 5-6 Years of Experience
- Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
- A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.
Mandatory:
- 3 Days working from Client Office, Bangalore
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Computer science Housekeeping Support Analyst Standard operating procedures End User Support Incident management Troubleshooting Information technology Monitoring SQL
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