L2 Clinical Systems Support Specialist L2 Clinical Systems
- Zensar
- 4 - 7 years
- Kolkata
- 6 months ago
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Job Description
Key Responsibilities:
- Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
- Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
- Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
- Coordinate with vendors and technical teams for complex problem resolution.
- Document solutions, contribute to knowledge base articles, and provide training where needed.
- Support system updates, patches, and validation activities under IT governance.
- Ensure compliance with healthcare regulations and data privacy standards.
Desired Knowledge (Hands-on experience with some of the following):
- Insignia / Intellirad PACS (Picture Archiving and Communication System)
- IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
- Magentus RIS (Radiology Information System)
- Medilogik EMS (Clinical & Cardiology Reporting Solutions)
- CIMAR (Cloud-based Medical Image Exchange Platform)
- iQemo (Oncology Treatment Workflow Solution)
- IEP (Image Exchange Portal)
- eRS (Electronic Referral System)
Ideal Candidate Profile:
- 4 plus years of experience in Level 2 application support within a healthcare / clinical systems environment.
- Strong analytical and troubleshooting skills for healthcare IT systems.
- Good understanding of clinical workflows in radiology, oncology, and patient referrals.
- Familiarity with PACS, RIS, and EHR integrations.
- Experience with ITSM tools (e.g., ServiceNow, Jira) for incident & request management.
- Knowledge of healthcare compliance standards (e.g., GxP, Data Privacy) is desirable.
- Excellent communication skills with a customer-centric approach.
- Ability to work collaboratively in a multi-stakeholder environment.
Preferred Qualifications:
- Bachelor s degree in Life Sciences, Computer Science, Health Informatics, or related field.
- ITIL Foundation certification (optional but good to have).
- Basic understanding of DICOM, HL7 (advantageous but not mandatory).
Key Responsibilities:
- Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
- Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
- Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
- Coordinate with vendors and technical teams for complex problem resolution.
- Document solutions, contribute to knowledge base articles, and provide training where needed.
- Support system updates, patches, and validation activities under IT governance.
- Ensure compliance with healthcare regulations and data privacy standards.
Desired Knowledge (Hands-on experience with some of the following):
- Insignia / Intellirad PACS (Picture Archiving and Communication System)
- IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
- Magentus RIS (Radiology Information System)
- Medilogik EMS (Clinical & Cardiology Reporting Solutions)
- CIMAR (Cloud-based Medical Image Exchange Platform)
- iQemo (Oncology Treatment Workflow Solution)
- IEP (Image Exchange Portal)
- eRS (Electronic Referral System)
Ideal Candidate Profile:
- 4 plus years of experience in Level 2 application support within a healthcare / clinical systems environment.
- Strong analytical and troubleshooting skills for healthcare IT systems.
- Good understanding of clinical workflows in radiology, oncology, and patient referrals.
- Familiarity with PACS, RIS, and EHR integrations.
- Experience with ITSM tools (e.g., ServiceNow, Jira) for incident & request management.
- Knowledge of healthcare compliance standards (e.g., GxP, Data Privacy) is desirable.
- Excellent communication skills with a customer-centric approach.
- Ability to work collaboratively in a multi-stakeholder environment.
Preferred Qualifications:
- Bachelor s degree in Life Sciences, Computer Science, Health Informatics, or related field.
- ITIL Foundation certification (optional but good to have).
- Basic understanding of DICOM, HL7 (advantageous but not mandatory).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Computer science Administration Application support Usage Analytical Radiology Healthcare Workflow Life sciences IMS
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