Operations and Support Engineer Level 2 @ Andnr Soft Solutions

Job Description

Candidate should provide technical support of Cloud, On-Premises, and Hybrid services.
Candidate should design and implement changes into the systems.
Candidate should maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
Candidate should provide technical guidance for new or evolution of services and for consolidated technical analyses.
Candidate should optimization of service reliability, performance and security.
Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs.
Candidate should be responsible for product and technical knowledge ramp-up of the Tier II Support team.
Candidate should extend and acknowledge completion of handover milestones to Tiers I and II to comply with contractual SLAs.
Candidate should manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
Candidate should participate within the integrated team concept for product & process improvement
Candidate should participate at the preparation and review of technical product & customer specific documentation
Candidate should also have an experience in managing production systems in Cloud or/and Hybrid-Cloud, knowledge of debugging methods and tools.
Candidate should have knowledge of Cloud technologies: ie. Ansible, Dockers, Kubernetes. AWS, Google Cloud are much appreciated.
You need to have experience in customer facing role and communication with internal & external stakeholders
You must be fluent in English.

Employement Category:

Employement Type: Part time
Industry: IT
Functional Area: Not Applicable
Role Category: Other Roles
Role/Responsibilies: Operations and Support Engineer Level 2

Contact Details:

Company: Andnr Soft Solutions
Location(s): Chennai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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