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Technical Support Engineer @ LTI Mindtree

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 Technical Support Engineer

Job Description

Role & responsibilities

Job Description:

  • Strong communications skills .
  • Excellent spoken and written English communication skills.
  • Effective, polished interaction with customer to gather information quickly.
  • explain customer responsibilities in resolving issue.
  • communicate next steps and status; and inspire confidence.
  • Demonstrable troubleshooting skills.
  • Cross-team collaboration.
  • Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
  • Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
  • Online Account/Login troubleshooting skills. Exploratory learning skills.
  • The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Ltimindtree
Location(s): Hyderabad

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Keyskills:   Ticketing customer satisfaction Billing subscription CSAT

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LTI Mindtree

[NSE: LTIMindtree] is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 75...