L1 Support (Windows Desktop Support) Voice @ White Horse Manpower

Job Description

Job Description:

We are looking for an enthusiastic L1 Support Engineer (Voice Process) with basic knowledge of Windows Desktop Support to provide first-level technical assistance to users. The ideal candidate should have strong communication skills and a good understanding of desktop troubleshooting, with a willingness to learn and grow in an IT support environment.

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Roles & Responsibilities:

• Provide first-level voice-based technical support to end-users for Windows desktop issues

• Troubleshoot system, network, printer, and software-related issues remotely

• Handle incidents related to email, internet, login, and hardware support

• Escalate unresolved queries to the next level of support

• Maintain logs of issues and resolutions using ticketing tools

• Follow standard operating procedures and meet SLAs

• Guide users through step-by-step solutions via call or remote support tools

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Requirements:

• Graduate in any stream (BSc/BCA/BE/BTech preferred, but not mandatory)

• 02 years of experience in technical support or desktop support

• Basic understanding of Windows OS, MS Office, networking concepts

• Familiarity with remote desktop tools and helpdesk systems

• Excellent verbal communication skills in English

• Willing to work in shifts (24/7 rotational)

• Quick learner with a proactive attitude

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To Apply:

Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM)
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White Horse Manpower
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Address:
#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,
Jumma Masjid Road, Bangalore 560051

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Keyskills:   technical support customer support windows troubleshooting ticketing tools remote support voice process desktop support