Operations Executive
- Petpooja
- 1 - 3 years
- Ahmedabad
- 6 months ago
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Job Description
Role & responsibilities
- Customer Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- Issue Resolution: Address and resolve client inquiries, complaints, and issues promptly and efficiently.
- Communication: Serve as the primary point of contact for clients, providing timely updates and proactive communication.
- Team Collaboration: Work closely with internal teams to ensure client needs are met and to deliver seamless service experiences
- Multi-Tasking: Efficiently manage multiple client accounts and requests simultaneously, ensuring timely and accurate completion of tasks. Adapt to shifting priorities and handle a variety of tasks, from issue resolution to data analysis, maintaining a high level of service quality throughout.
- Client Requirements: Serve as a liaison between clients and the development team to effectively communicate and raise client requirements.
Preferred candidate profile
- Bachelors degree in commerce or related field preferred.
- Proficient in basic Excel functions.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: PetpoojaLocation(s): Ahmedabad+ View Contact
Keyskills: Back Office Operations Operations Data Entry Operation Invoicing
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₹ 2.75-3.25 Lacs P.A
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Petpooja
About Company :Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 25,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat.The company is present in more than 135+ cities across...
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