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Team Lead - Sales Operations @ Petpooja

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 Team Lead - Sales Operations

Job Description

Roles and Responsibilities:


  • Supervise and guide a team of Lead Generation, Lead Acquisition, and Customer Experience.
  • Define and track KPIs, KRAs, daily productivity, and conversion metrics.
  • Oversee lead allocation, validation, deal pipeline movement, demo performance, and coordination with field sales teams.
  • Monitor demos, closures, and ensure timely follow-ups on expiring subscriptions
  • Implement and standardize processes across teams as per SOPs.
  • Identify and resolve gaps in lead qualification, feedback, and follow-up strategies and work cross-functionally to fix them.
  • Optimize usage of CRM and reporting tools, ensuring real-time data accuracy.
  • Manage escalation flow from Customer Experience Executives and resolve high-priority client issues.
  • Prepare weekly and monthly performance dashboards across teams (leads shared, demos arranged, closures, conversion %).
  • Analyze feedback, churn, and deal-loss reasons to suggest actionable insights.
  • Maintain detailed logs for calls, demos, meetings, and feedback quality.
  • Collaborate with the Sales Operations Manager to execute growth initiatives..
  • Drive a performance-based culture with recognition, feedback, and consistent communication.

Job Classification

Industry: Software Product
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Full time

Contact Details:

Company: Petpooja
Location(s): Ahmedabad

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Keyskills:   Data Management And Analysis Feedback Management Data Optimization Sales Operations Data Management Data Analysis Team Handling Skills

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₹ 4-4.5 Lacs P.A

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Petpooja

Petpooja is the largest next-generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a product-based software company based out of Ahmedabad, Gujarat. The company is present in more than 1000+ cities across India, with more than 1400+ emplo...