Team Lead - Sales Operations @ Petpooja

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Team Lead - Sales Operations

Petpooja
3 - 5 years
Ahmedabad
6 months ago
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Job Description

Roles and Responsibilities:

Supervise and guide a team of Lead Generation, Lead Acquisition, and Customer Experience.
Define and track KPIs, KRAs, daily productivity, and conversion metrics.
Oversee lead allocation, validation, deal pipeline movement, demo performance, and coordination with field sales teams.
Monitor demos, closures, and ensure timely follow-ups on expiring subscriptions
Implement and standardize processes across teams as per SOPs.
Identify and resolve gaps in lead qualification, feedback, and follow-up strategies and work cross-functionally to fix them.
Optimize usage of CRM and reporting tools, ensuring real-time data accuracy.
Manage escalation flow from Customer Experience Executives and resolve high-priority client issues.
Prepare weekly and monthly performance dashboards across teams (leads shared, demos arranged, closures, conversion %).
Analyze feedback, churn, and deal-loss reasons to suggest actionable insights.
Maintain detailed logs for calls, demos, meetings, and feedback quality.
Collaborate with the Sales Operations Manager to execute growth initiatives..
Drive a performance-based culture with recognition, feedback, and consistent communication.

Job Classification

Industry: Software Product
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Full time

Contact Details:

Company: Petpooja
Location(s): Ahmedabad

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Keyskills: Data Management And Analysis Feedback Management Data Optimization Sales Operations Data Management Data Analysis Team Handling Skills

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₹ 4-4.5 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Petpooja

Petpooja is the largest next-generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a product-based software company based out of Ahmedabad, Gujarat. The company is present in more than 1000+ cities across India, with more than 1400+ emplo...

Team Lead - Sales Operations @ Petpooja

Home > Sales Support & Operations