Transportation Specialist, NetWatch Flow
- Amazon
- 2 - 7 years
- Hyderabad
- 6 months ago
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Job Description
The EU Transportation team is responsible for ensuring that packages make it to customers on time everyday across the EU at the best speed and cost. We do this by creating and building relationship with logistics providers and working with internal teams to ultimately build and manage a resilient, scalable network. A Trans Ops Specialist at EU Transportation team facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment.Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with Excel Knowledge of SQL
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: Computer science Data management Management systems Software support Relationship building ROC Customer experience Business continuity SQL Logistics
Amazon
Amazon Development Centre India Pvt. Ltd. At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving custo...
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