Senior Specialist -KAM (Saas Industry)
- Shiprocket
- 4 - 8 years
- Noida, Gurugram
- 6 months ago
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Job Description
ROLE OVERVIEW
Engage 360 is designed to revolutionize e-commerce marketing with cutting-edge data models, delivering superior ROAS and helping merchants achieve a remarkable 10x ROI. This industry-first omni-channel tool integrates WhatsApp, SMS, Email, and RCS, addressing recent restrictions on WhatsApp marketing communications.
As a KAM for Engage 360, you will play a pivotal role in driving revenue growth for this product by building long-term relationships with key enterprise clients. Your primary responsibilities will include identifying and targeting high-value accounts, crafting tailored solutions to meet complex business needs, and negotiating strategic contracts. You will collaborate closely with cross-functional teams to deliver exceptional service and ensure client satisfaction. We are looking for
motivated individuals who have a strong background in sales and marketing and are passionate about technology and e-commerce.
Key Responsibilities:
- Client Relationship Management: Act as the primary point of contact for assigned high-value D2C brands; build long-term relationships and drive satisfaction.
- Account Growth: Identify upselling and cross-selling opportunities across Shiprockets suite of services (including logistics, marketing automation, retention, fulfillment).
- Business Strategy & Consulting: Understand the clients business models, pain points, and growth goals to offer tailored solutions and strategic support.
- Performance Tracking: Monitor key metrics (GMV, NPS, retention, activation) and work with internal teams to ensure delivery against SLAs.
- Stakeholder Coordination: Liaise with internal product, tech, operations, and marketing teams to resolve client issues and implement new solutions.
- Market Insights: Share customer feedback and market intelligence with internal teams to influence product development and service innovation.
Job Classification
Industry: Courier / Logistics (Logistics Tech)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: ShiprocketLocation(s): Noida, Gurugram
Keyskills: Whatsapp Marketing Key Accounts SAAS Key Account Management Upsell Cross Selling PAAS Kam Client Retention Client Account Management Saas Cloud
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Shiprocket
To create an e-commerce enablement platform that leverages data, workflows and supply chain at scale to make eCommerce open, simple and trustworthy for everyone.
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