Manager-KAM (Enterprise/National KAM) @ Shiprocket

Home > Customer Success

Manager-KAM (Enterprise/National KAM)

Shiprocket
8 - 10 years
Noida, Gurugram
6 months ago
Email to a friend
Report this job

Job Description

Role & responsibilities:

Drive client retention, and satisfaction for national accounts.
Lead shipment volume growth and revenue expansion from existing clients.
Build and manage strong relationships with key stakeholders and decision-makers.
Manage and mentor a high-performing team of Key Account Managers.
Collaborate with cross-functional teams to resolve issues, drive operational excellence, and deliver tailored solutions.

Preferred candidate profile:

8-10+ years in KAM/Client Success roles with 3-4 years in team management.
Proven track record in client retention, revenue, and shipment growth.
Strong leadership, relationship management, and problem-solving skills.
Experience in logistics, SaaS, e-commerce, or tech-driven industries preferred.

Job Classification

Industry: Courier / Logistics (Logistics Tech)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Shiprocket
Location(s): Noida, Gurugram

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Cross Functional Coordination Key Account Management Enterprise Sales Team Handling Key Accounts Kam Problem Solving Client Retention Escalations Team Handling Skills Problem Solving Skills

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Shiprocket

To create an e-commerce enablement platform that leverages data, workflows and supply chain at scale to make eCommerce open, simple and trustworthy for everyone.

Manager-KAM (Enterprise/National KAM) @ Shiprocket

Home > Customer Success