Hiring For international voice process - Experience
- IntouchCX
- 1 - 5 years
- Hyderabad
- 6 months ago
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Job Description
IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We provide innovative, value-driven customer service solutions and act as an extension of our brand partners. Our services include Digital CX, Back Office Processing, Trust & Safety, AI Services, and Advisory & Transformation. We support a variety of industries, such as retail, healthcare, technology, and e-commerce, and offer omnichannel support including voice, email, chat, and social media.
Key Responsibilities:
- Handle inbound/outbound calls to/from international customers.
- Respond to customer queries related to products, services, orders, or technical issues.
- Provide accurate information and resolve complaints in a timely and professional manner
- Escalate complex issues to the appropriate department or team leader.
- Follow standard operating procedures (SOPs) and adhere to company policies.
- Maintain call logs and update customer records in the CRM system.
- Meet or exceed daily/weekly/monthly targets such as call quality, resolution time, and customer satisfaction.
- Work in night shifts or rotational shifts based on business requirements.
Requirements:
- Excellent verbal communication skills in English.
- Prior experience in a BPO or customer support role is preferred but not mandatory (training will be provided).
- Ability to handle high-pressure situations and deliver quality service.
- Basic computer skills and familiarity with CRM or ticketing tools.
- Willingness to work night shifts and weekends, if required.
- Strong listening skills and empathy toward customer concerns.
Interested candidates can call to below recruiter/share resume through WhatsApp.
Recruiter Name: Shaheen HR Number: 9989956***
Walk-in Location: B16 Mindspace, back side of Inorbit mall
(https://maps.app.goo.gl/gWUcsddyTuQUkHqVA)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Communication Skills Customer Support International Voice Process Inbound Voice Process Us Voice Process Voice Support
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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